If you have additional questions regarding the privacy and security of your personal information, please contact our Customer Care Team on +920027707 Saturday to Thursday between 9am – 1am and Friday between 2pm – 11pm
When we collect your personal information
You will need to provide personal information when you register an account, place an Order or make a Submission.
The personal information we collect
The personal information we collect will include your title, name, gender, birthdate, email address, delivery address (if different) and mobile number. We may also collect personal information provided by you together with or as part of any Submission.
Customers using our grocery service accept the need to have their credit or debit card details registered with PandaClick prior ordering. These details are confidential to PandaClick team and held in an encrypted form on the Panda database and will only be used for payment on account and/or payment of goods and services received by you using our grocery service during the secure purchase process facilitated by our payment service provider, known as Checkout, and these details are never shared with us.
Other information we collect
We will collect certain information (such as time and date of your visit to the app, pages viewed and platform used to access the app) whenever you visit the app. We use this information to understand how our app is used and to improve the app. This information is anonymised and cannot be linked back to you.
How we use your personal information
We will use your personal information to: establish and administer your account, process and deliver your Orders and to provide with services and information; improve the app layout, Content and functionality; and carry out research on our users’ demographics and tastes. We may use your personal information to send you information about our Products and services and those of our associated companies. You can choose to opt out of this at any time by clicking on the “unsubscribe” link in any marketing email that we send to you.
Sharing your personal information with third parties
Pandaclick follows strict privacy procedures in regard to protecting your personal information. In addition, Pandaclick requires all third parties with a business need to access this information to adhere to similar and equally stringent privacy policies. Personal information may be supplied to a third party in order to process customer transactions; if the customer requests it; the disclosure is required or allowed by law (i.e. exchange of information with reputable reporting agencies, subpoena, or the investigation of fraudulent activity, etc.); or in conjunction with joint marketing agreements we have entered into. Pandaclick does not provide account or personal information to other companies for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services of those companies.
Use of Social Plugins
We have in place technical and security measures to prevent unauthorised access to or accidental loss or destruction of your personal information that is stored by us. We collect your personal information on a secure server and we use firewalls on our servers. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to and use of your password and account.
Access and contact
Pandaclick maintains strict policies and security controls to ensure that customer information contained in the systems and files is protected. Pandaclick respects your right to privacy and is committed to ensuring the privacy of its customers’ personal information. You may request access to your personal information and you may request that we correct any inaccuracies in that personal information. At any stage you also have the right to ask us to stop using your personal information for direct marketing purposes. You may contact us on +920027707 Saturday to Thursday between 9am – 1am and Friday between 2pm – 11pm
Limited employee access to personal information
Pandaclick limits its access to your personal information to only those employees who hold a business reason for having access to such information. Pandaclick also educates all their employees about the importance of confidentiality and customer privacy. In addition, individual usernames and passwords are used by approved Pandaclick personnel to access your personal information online, providing audit trails to further safeguard the privacy of your personal information.
Our Mobile Apps will be using your device location services in order to display the nearest available branch eligible for delivery, promotion & campaigns assigned to that store will be listed accordingly.